Personalise additional advice and build loyalty

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Personalise additional advice

You can use these consultations to provide self-care advice to customers. For example, impetigo is very contagious and can easily spread to other parts of the body as well as other people. Advice you can give customers with impetigo includes:¹⁰

Stay away from school or work
Keep the infected areas clean and dry
Try not to touch or scratch the infected areas
Wash hands frequently
Wash face cloths, towels and bedding at a high temperature
Don't share face cloths and towels
Don't prepare food for other people
Don't play contact sports or go to the gym.

Build loyalty

Boots offers a number of online skin services that may be appropriate for customers with skin conditions.

Consider the following:

Are you confident in your knowledge of the Boots Services available online and in store?

Who might the services be beneficial to and how would you recommend them to a customer?

When should you refer customers to a GP?

References

1. https://www.bjfm.co.uk/ten-most-common-conditions-seen-by-gps

2. https://patient.info/news-and-features/how-do-skin-conditions-impact-mental-health

3. https://www.bad.org.uk/patient-information-leaflets/acne/

4. https://www.nhs.uk/conditions/acne/

5. https://www.nhs.uk/conditions/contact-dermatitis/

6. https://www.nhs.uk/conditions/atopic-eczema/

7. https://www.bad.org.uk/patient-information-leaflets/impetigo

8. https://www.nhs.uk/conditions/impetigo/

9. https://www.nhs.uk/conditions/psoriasis/

10. https://www.nhs.uk/conditions/rosacea/

11. https://www.britishskinfoundation.org.uk/who-we-are

12. https://www.melanomauk.org.uk/melanoma-facts-stats

13. https://www.nhs.uk/conditions/melanoma-skin-cancer/

References last accessed August 2021.