The Boots Healthcare Way

1. Welcome

Hi, is there anything I can help you with?

2. Find out

Establish why your customer is visiting the pharmacy and which framework should be followed.

3. Advise: Products

If customers ask for a specific product, pick it up off the shelf and say something like “of course”, then use the CARE framework to ensure the product is suitable for them and that they get the advice they need.

If customers ask for advice on symptoms, use the WWHAM framework, followed by the CARE framework for the recommended product.

Deep Relief Anti-Inflammatory Gel (GSL)
Ibuprofen; levomenthol

Item codes:
50 g: 12-24-689;
100 g: 81-22-482
 
Uses: Recommended for the effective relief of back pain; rheumatic pain; and muscular aches, pains and swellings, such as strains, sprains and minor sports injuries.
 
Features and benefits:
• Clinically-proven topical anti-inflammatory gel
• Available in 50 g and 100 g sizes
• The two active ingredients combine to provide a triple action effect: penetrating pain relief, anti-inflammatory and fast cooling
• Apply a thin layer up to three times a day.
 
See below for product information.

fourfive Vitamin D

Item code: 44-91-602
 
Uses: Sourced from vegan-friendly Vita-algae D™, this supplement contributes to the maintenance of normal bone, teeth and muscle function.*
 
Features and benefits:
• Vitamin D from a plant-based source – derived from algae and lichen
• Vitamin D supports the immune system
• Informed Sport certified as safe for drug tested athletes
• Optimised bioavailability
• Made with 100% natural ingredients
• No preservatives or unnatural fillers.

Jointace Max

Item code: 56-28-938
 
Uses: Designed by Vitabiotics for those who want the most comprehensive support in the Jointace range. Ideal for those with an active lifestyle or in later life.*
 
Features and benefits:
• Maximum 3-in-1 support combining collagen tablets; chondroitin and glucosamine tablets; and super strength omega-3 capsules
• Provides ginger root extract and turmeric extract, well-known botanical ingredients
• Vitamin C contributes to normal collagen formation for the normal function of bones and cartilage, and copper contributes to the maintenance of normal connective tissues
• Vitamin D, zinc and manganese all help to maintain normal bones.

FlexiSEQ Joint Wear and Tear

Item code: 6

5-76-524

Uses: Specially formulated to help restore joint function and relieve the pain associated with joint wear and tear.
 
Features and benefits:
• Contains unique SEQ Tech™, which delivers plant-based phospholipids into joints to help lubricate and protect damaged cartilage
• Clinically proven to relieve pain, improve mobility and help restore joint function
• Drug-free
• Just twice daily application and no restrictions on the length of use
• For full directions for use, refer to product packaging.

FlexiSEQ Max Strength

Item code: 18-85-081

Uses: Specifically formulated to help fight against the pain and stiffness associated with osteoarthritis.
 
Features and benefits:
• Lubricates and protects joints
• Drug-free
• Can be used alongside medications without drug interactions or exacerbating pre-existing conditions
• Just twice daily application and no restrictions on the length of use
• For full directions for use, refer to product packaging.

_{* Food supplements should not replace a varied and balanced diet and a healthy lifestyle.}

Product information: Deep Relief Anti-Inflammatory Gel contains 5% ibuprofen and 3% levomenthol. Indications: This product is indicated in adults and children aged over 12 years. Relief of rheumatic pain, muscular aches, pains and swellings such as strains, sprains and sports injuries. Legal category: GSL. Information about this product, including adverse reactions, precautions, contraindications and method of use can be found at: https://mhraproducts4853.blob.core.windows.net/docs/fc674f6eebd71a33c88c8b6632dc98e03557e526 Licence holder: The Mentholatum Company Limited, 1 Redwood Avenue, Peel Park Campus, East Kilbride G74 5PE. Last revised: November 2021.