The Boots Healthcare Way

1. Welcome

Hi, is there anything I can help you with?

2. Find out

Establish why your customer is visiting the pharmacy and which framework should be followed.

3. Advise: Products

If customers ask for advice on symptoms, use the WWHAM framework, followed by the CARE framework for the recommended product.

If customers ask for a specific product, pick it up off the shelf and say something like “of course”, then use the CARE framework to ensure the product is suitable for them and that they get the advice they need.

Wellkid Marvel Multi-vits

Item code: 89-44-237

Uses: Contains 12 vitamins including vitamins A, C and D.*

Features and benefits:
• Strawberry flavour gummies, suitable for children aged seven to 14 years
• Includes all eight B-complex vitamins
• Provides 10 mcg vitamin D3, the preferred form of vitamin D produced naturally by the body
• Vitamin D helps to support normal growth and development of bone in children
• Suitable for vegans and vegetarians
• For full directions for use and dosage, please refer to bottle.

Lyclear Extra Strong Treat & Protect Shampoo

Item code: 22-10-193

Uses: Proven to be up to 100 per cent effective against head lice and eggs in 10 minutes and helps protect from possible reinfestations.

Features and benefits:
• Protects from reinfestation for up to 72 hours^†
• Gentle on hair and skin
• Suffocates and dehydrates pesticide-resistant lice
• Insecticide-free
• Suitable for adults and children from two years.

UK/2021-0339

PaediaSure Shake

Item codes: See Boots.com

Uses: An advanced nutritional supplement drink for one to 10 year olds, recommended during a fussy eating phase, when recovering from being unwell or for active kids needing a boost of nutrition.^‡

Features and benefits:
• Contains a unique blend of nutrients including 26 vitamins and minerals plus protein
• Fills the gaps in children's diets
• Supports growth and development^§
• Supports immunity**
• Supports cognitive development.^††
 
Date of preparation: June 2021. UK-PDSHK-2000050v4

Abidec Multivitamin Drops (GSL)

Contains: vitamin A palmitate; ascorbic acid; pyridoxine hydrochloride; nicotinamide; thiamine hydrochloride; ergocalciferol solution; riboflavin.

Item code: 37-07-342

Uses: Multivitamin drops for babies and children.

Features and benefits:
• Contains seven essential vitamins to aid healthy growth
• Natural flavour and aroma
• Specially formulated for babies and children
• Suitable for use from birth.
 
UK/2021-0317
See below for product information.

Wartie Cool

Item code: 19-64-402

Uses: Easy to use freeze treatment for warts and verrucas.

Features and benefits:
• Precise and effective wart and verruca remover
• Precision tip targets only the wart or verruca
• No harm to surrounding skin
• Suitable for adults and children over four years.
 

 
_{* Food supplements should not replace a varied and balanced diet and a healthy lifestyle.
† Lice protection factor and pediculicidal activity was demonstrated by ex vivo data. Lyclear shampoo kills up to 100 per cent of head lice and eggs.
‡ PaediaSure Shake is a food supplement. It may be used while working towards a healthy balanced diet.
§ Protein and calcium needed for normal growth and development of bone in children.
** Vitamin D contributes to normal function of the immune system in children.
†† Iron contributes to normal cognitive development.}