The Boots Healthcare Way

1. Welcome

Hi, is there anything I can help you with?

2. Find out

Establish why your customer is visiting the pharmacy and which framework should be followed.

3. Advise: Products

If customers ask for advice on symptoms, use the WWHAM framework, followed by the CARE framework for the recommended product.

If customers ask for a specific product, pick it up off the shelf and say something like “of course”, then use the CARE framework to ensure the product is suitable for them and that they get the advice they need.

FUSION Allergy Cooling Mask

Item code: 16-37-169

Uses: Relieves hayfever or allergic symptoms around the eyes, such as itchy, red, watery eyes as well as puffy or inflamed eyes.

Features and benefits:
• Reusable cooling mask featuring HydroCoolTM technology
• Simply place in the freezer for one hour, then position on closed eyes for relief
• Suitable for adults and children
• For full directions for use and care instructions, see product pack and leaflet.
 
  

FUSION Allergy Eye Drops

Item code: 16-36-839

Uses: For the treatment and prevention of allergic conjunctivitis symptoms.

Features and benefits:
• Contains 1% Ectoin^®, a natural cell-protective molecule
• Stabilises and strengthens the whole tear film
• An isotonic solution that can be used to alleviate and treat symptoms of allergic conjunctivitis
• Symptoms such as itchy, red or watery eyes can effectively be reduced
• Preservative-free
• Contact lens compatible
• Supplied in 15 convenient, single dose vials.

Boots Allergy Barrier Nasal Spray Powder

Item code: 17-56-486

Uses: Helps stop allergy symptoms before they start.

Features and benefits:
• Delivers fast, effective protection against hayfever, dust mites and pet allergies
• Starts to defend in three minutes
• Blocks pollen and allergens• Suitable for adults and children from 18 months.
 
 
 

Boots Dermacare Eczema Treatment Cream

Item code: 85-72-127

Uses: Helps to relieve and calm irritated and damaged skin.

Features and benefits:
• Steroid free
• Soothes itchiness, redness and dryness
• Contains Ectoin^®, a natural ingredient with moisturising properties
• Suitable for adults and children from one month of age.