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module menu icon Applying the Boots Healthcare Way

Applying the Boots Healthcare Way

to your customer conversations on cystitis

Welcome

A woman aged 25 approaches the counter. Greet her and ask how you can help.

Find out

She says she thinks she might have cystitis as she has been passing urine more frequently than normal and it stings and is quite uncomfortable when she goes to the toilet.

Advise

Use the WWHAM framework to gather the information required.

1.
What advice could you give her?
2.
What symptoms would require referral to her GP?
3.
Does your pharmacy, or one nearby, offer a Cystitis Test and Treat Service? Who is it suitable for?