Applying The Boots Healthcare Way
Applying The Boots Healthcare Way
to your customer conversations on bronchiolitis
Welcome
A woman in her 30s approaches the counter. Greet her and ask how you can help.
Find out
She explains that her one year old is not very well. She has spoken to the GP, who thinks it might be bronchiolitis, and she wants some advice on how to look after her child.
Advise
Use the WWHAM framework to gather the information required.
1.
What advice could you give about managing the symptoms of bronchiolitis?2.
What reassurances could you give?3.
What additional advice could you give about how to stop the spread of viruses such as RSV?