Applying The Boots Healthcare Way
Applying The Boots Healthcare Way
to your customer conversations on the menopause
Welcome
A woman in her 50s approaches the counter. Greet her and ask how you can help.
Find out
She says that she started experiencing menopausal symptoms a few years ago and has been taking HRT for a couple of years. While HRT is controlling some of her symptoms, such as hot flushes and night sweats, she is also experiencing vaginal discomfort and dryness. She asks if there is anything you can recommend without her having to speak to her GP.
Advise
Use the WWHAM framework to gather the information required.
a. 40
b. 45
c. 51
d. 55
The answer is available on the next page.
1. https://www.nhs.uk/conditions/menopause/
2. https://www.nice.org.uk/guidance/ng23
3. https://www.mayoclinic.org/diseases-conditions/menopause/symptoms-causes/syc-20353397
4. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5770522/
5. https://www.nhs.uk/conditions/menopause/treatment/
6. https://www.menopausematters.co.uk/diet.php
7. https://www.nhs.uk/conditions/vitamins-and-minerals/vitamin-d/
8. https://www.webmd.com/menopause/guide/emotional-roller-coaster