Applying the Boots Healthcare Way
Applying the Boots Healthcare Way
to your customer conversations on getting active
Welcome
A woman in her 50s approaches the counter. Greet her and ask how you can help.
Find out
She says that she has been working at home for months and hadn’t been exercising for a while. She has recently started doing lots of online fitness classes and thinks she might have been overdoing it as she is feeling quite stiff and sore.
Advise
Use the WWHAM framework to gather the information required.
1.
What advice would you give about how much activity she should be doing?2.
List 3 products you stock that could be recommended for muscular aches and pains.3.
Where could you signpost her to find more information and apps for getting active?