The Boots Healthcare Way

1. Welcome

Hi, is there anything I can help you with?

2. Find out

Establish why your customer is visiting the pharmacy and which framework should be followed.

3. Advise: Products

If customers ask for advice on symptoms, use the WWHAM framework, followed by the CARE framework for the recommended product.

If customers ask for a specific product, pick it up off the shelf and say something like “of course”, then use the CARE framework to ensure the product is suitable for them and that they get the advice they need.

• Bassetts Vitamins Adult Multivitamins Raspberry & Pomegranate

  Item code: 63-83-130
  Uses: Fruity, chewy, one-a-day multivitamin containing nutrients to support the health of adults.*
  Features and benefits: Tasty raspberry and pomegranate flavour soft and chewy multivitamin
  • Tailored with a balance of nutrients for everyday health
  • Includes vitamins C and D^† to support the immune system, and vitamin B6 to help release energy from food and to support the balance of hormonal activity
  • No added sugar
  • Natural flavours and natural colours.
   
   

• BetterYou DLux 3000 Vitamin D Daily Oral Spray

  Item code: 87-47-342
  Uses: Vitamin D oral spray for fast, effective pill-free supplementation.*
  Features and benefits: Optimum strength vitamin D^‡ oral spray supports bones, teeth, muscle function and a healthy immune system
  • Formulated to distribute vitamin D3 in tiny droplets directly into the mouth where they are absorbed, quickly entering the bloodstream for optimal absorption
  • Palm oil- and palm oil derivative-free and in a bottle made from ocean waste plastic and post-consumer recycled plastic
  • See pack for directions of use.

• Boots Vitamin D Tablets

  Uses: Supports healthy bones and muscles.*
  Features and benefits: Each tablet contains 10 mcg vitamin D
  • Vitamin D contributes to the maintenance of normal bones, muscles and teeth and supports the normal function of the immune system
  • Suitable for vegetarians
  • Each pack contains 90 tablets, which is a three month supply
  • Not suitable for children under 12 years
  • Customers taking any medication, with any medical conditions or who are pregnant or breastfeeding should be referred to the pharmacist.

• Boots Immune Defence Advanced Support

  Uses: An all-in-one proactive immune health supplement.*
  Features and benefits: Each tablet contains 10 mcg vitamin D
  • Vitamins C and D, selenium and zinc contribute to the normal function of the immune system
  • Not suitable for children under 12 years
  • Contains vitamin A and iron
  • Should not be taken by smokers. Customers taking any medication, with any medical conditions or who are pregnant, breastfeeding or trying to get pregnant should be referred to the pharmacist.

_{* Food supplements must not replace a varied and balanced diet and a healthy lifestyle.
† 5 mcg per dose.
‡ 75 mcg per daily serving.}