Applying the Boots Healthcare Way
Applying the Boots Healthcare Way
to your customer conversations on gut health
Welcome
A woman in her 30s approaches the counter. Greet her and ask how you can help.
Find out
The customer explains that she has had a recurrent UTI for which she has had a few courses of antibiotics. It’s cleared up now, but she is concerned about the potential consequences of taking so many antibiotics.
Advise
Use the WWHAM framework to gather the information you require to advise your customer on a possible course of action.
1.
Explain why you might recommend a product that combines a pre and probiotic?2.
Name three foods that might support a healthy gut microbiota.3.
List three personalised lifestyle changes you could suggest to help improve her gut microbiota?