Applying the Boots Healthcare Way

to your customer conversations on self care

Welcome

A woman in her 40s approaches the counter. Greet her and ask how you can help.

Find out

The customer explains that she would like some vitamins for her teenage daughter, as she seems to be snacking on junk food rather than eating a varied diet, and she is feeling self-conscious about her spots. She also says that they have all found lockdown hard and none of them are sleeping well.

Advise

Use the WWHAM framework to gather the information you require to advise your customer on how best to manage her daughter’s skin.