Applying the Boots Healthcare Way
Applying the Boots Healthcare Way
to your customer conversations on FGIDs
Welcome
A young woman pushing a pram approaches the counter. Greet her and ask how you can help.
Find out
The customer explains that her baby keeps bringing up his milk and she’s worried he’s not getting enough.
Advise
Use the WWHAM framework to gather the information you require to advise your customer on a possible course of action and involve the pharmacist accordingly.
1.
List 3 facts about regurgitation that might reassure your customer.2.
Which of the following is a red flag symptom? a) Blood or yellow liquid in baby's vomit
b) Baby is crying for no reason
c) Baby is passing less than two stools per week
3.
Who can recommend using a FSMP? a) Pharmacist
b) GP
c) Health Visitor
d) All of the above
2) A, 3) D
Reference: 1. https://www.nhs.uk/live-well/quit-smoking/nhs-stop-smoking-services-help-you-quit/