Applying the Boots Healthcare Way
APPLYING THE BOOTS HEALTHCARE WAY
Which of the following would NOT be appropriate to reduce any embarrassment?
Speak in a hushed tone
Offer to use the consultation room
Speak louder so they know it's nothing to be embarrassed about
Try to normalise the conversation
Find out: The customer explains that she has been using contraceptives but is struggling to get to the GP for a repeat prescription and would prefer to purchase it from a pharmacy.
Advise: Use the pharmacy colleague checklist to gather the information necessary for the pharmacist to assess whether the supply of desogestrel is appropriate.
Personalise additional advice:
- Use the pack and the patient leaflet to advise the customer how they should take desogestrel. If additional contraception is required for the first 7 days you could show the customer to the family planning fixture
- Point out information regarding missed pills and GI upsets.
Build loyalty: Contraception is a likely to be a repeat purchase over many years; however, if the patient notices any changes to their health after taking the pill, you should advise them to seek advice from a pharmacist. How can you encourage customers to purchase regularly from your Boots store?