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This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
24 Sep 2018 , 5 Min Module
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
21 Sep 2017 , 900 Min Module
This learning module focuses on how to initiate conversations with customers and add value to your customer service.
19 Jan 2016 , 5 Min Module
