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In this final video in the Confident Connections series, presenter Tony Woods sums up what you have learned so far in the series, and talks about how different groups of stakeholders can impact on your project and how you should approach them.
21 Sep 2022 , 1 Min Article
Learn why you need to view things from a different perspective, because the best way to connect with other healthcare professionals is to recognise and understand how they see things.
How can you move from an interesting idea to tangible, collaborative action? The third video in the Confident Connections series provides you with two practical tools to take a great idea and make it a game changing local service.
07 Jul 2021 , 1 Min Article
As pressure increases and demand grows in primary care, resources are stretched and the gaps show. Community pharmacies are perfectly placed to step in and bridge those gaps and support health and wellbeing in neighbourhoods across the country.
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Put a premium on communication skills with this CPD module.
29 Apr 2021 , 3 Min Module
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How to make the most of technology and the commercial opportunites it offers.
03 Oct 2019 , 10 Min Module
Step into your customers' shoes and walk through our 3D pharmacy to learn how to maximise the impact and profitability of your pharmacy.
03 Oct 2019 , 3 Min Module
This training offers insights into making the most of technology and the commercial opportunities this can offer your business.
02 Apr 2019 , 8 Min Module
Find out new insights into the consumers of today and explore how, by taking a customer-first approach, you can add value and help build a loyal customer base.
24 Sep 2018 , 15 Min Module
This training offers new insights into the customers of today and explores how you and your team can adapt your sales approach to engage with customers in order to grow your business.
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
24 Sep 2018 , 5 Min Module
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
21 Sep 2017 , 900 Min Module
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
21 Aug 2016 , 5 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
31 Mar 2016 , 5 Min Module
This learning module focuses on how to initiate conversations with customers and add value to your customer service.
19 Jan 2016 , 5 Min Module
