Thank you for everything you have done throughout 2024

A message from Claire Nevinson, Superintendent Pharmacist

As we head towards the busy Christmas period, enjoy the busy-ness of our stores and prepare to engage in festivities, it might be easy to overlook the everyday heroes who quietly make a lasting impact for customers and patients needing their help. And, as we look at the extraordinary efforts within our Boots pharmacy teams, we are reminded that it's the small, consistent actions that can have a big impact and create real change.

In our roles, we listen, educate, and build relationships. We are the first line of defence in health and wellbeing, guiding patients to make informed choices and empowering th

em to take control of their health. Your expertise and kindness transform our services from simple transactions to meaningful interactions - whether that’s a timely Pharmacy First consultation or providing care and advice to someone navigating a cancer journey or offering a walk-in flu vaccination appointment to someone.

As we continue to navigate the challenges of today’s healthcare environment, remember that the strength of our pharmacy teams lies in our unity. Each team member, no matter their role, contributes to a culture of care and compassion that benefits everyone we serve. I encourage you to continue to embrace the power of collaboration, not just within your team, but within your wider community. Together, we are not just fulfilling our responsibilities; we are making a real difference.

Once again, and on behalf of all my team in the Support Office and the field, thank you for everything you do. I hope you find time to relax and enjoy the festive season.