Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

Training Matters , 19 Jan 2016 5 Min Module

5 Min

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Ready steady... talk

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In Practice

This module is about how to initiate conversations with customers. It will consider the expert advice, guidance and value-added service that staff can offer different types of customers visiting the pharmacy.

Learning objectives:

After studying this module you should:

Understand how to approach different customers in the pharmacy
Be aware of opportunities that may arise for you to add value to your customer service.

#Service excellence #Communication skills

Don’t worry, you can come back and finish the assessment in your own time.

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Ready steady... talk 5 Min

Start

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

Start

Ready steady... talk

Start

In Practice

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Learning objectives: